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Everest Interscience, Inc. warrants each instrument to be free of defects in
material or workmanship for a period of one year from the date of shipment to
the original purchaser.
When examination of the instrument reveals that the fault has not occurred
because of the misuse or abnormal conditions of operation, Everest Interscience
will service, replace or adjust any defective part or parts when the instrument
is returned freight prepaid.
OEM clients must show that recurring
errors are not a part of the client’s assembly integration process. Upon the
advice of Everest Interscience, certain malfunctions will be considered to be
due to these process techniques, and this warranty will be considered null and
void for any instruments subjected to those methods.
Instruments repaired when abnormal usage has occurred or beyond the effective
date of the warranty will be charged at applicable rates. If requested to,
Everest Interscience, Inc., will submit an estimate for such charges before
commencing repair. The customer must provide a Purchase Order, or Credit
Card, in the amount of the repair and return shipping before work will commence.
Instruments whose warranty
expiration dates exceed five years from the current date may be subject to
denial for service and repair. In such instances, please contact the Service &
Repair Division at: (520) 792-4545.
This warranty includes recalibration and battery replacement during the
warranty period, if required.
Note: THE WARRANTY WILL BE NULL
AND VOID IF ANY OF THE FOLLOWING HAS OCCURED
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IF THE INSTRUMENT HAS BEEN
DISMANTLED
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IF THE INSTRUMENT CASE HAS BEEN
DEFORMED (eg. dented, gouged or tool marks)
If shipping from within the US., please call 1-800-422-4342 for an
Return Materials Authorization (RMA)
number. Outside of the US, please call 1-520-792-4545. Then the United States
and all other countries, please ship the instrument insured,
freight prepaid to:
EVEREST INTERSCIENCE
1891 North Oracle Road
Tucson, AZ 85705 - USA
Please include a letter
explaining the difficulty that you are having with the instrument or complete
the RMA Form provided to you when returning the instrument for repair. You
will also need to include a check in the amount of the analysis fee if the unit
is no longer under warranty (the analysis fee rates are listed on the RMA form).
We apologize in advance if you do
have a problem with one of our instruments. We will do all we can to
repair it and return it to you as quickly as possible.
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